Versand

At Origin Shine Studio, we want your wallpaper, decorative wall art, and wallcovering fabric to reach you in good condition and with clear information about shipping charges and delivery expectations. This policy explains our standard shipping fees, order processing targets, delivery arrangements, tracking information, and the steps to take if a parcel is delayed or arrives damaged.

Website: https://www.originshinestudio.beauty/
Business: HLS AUTOMOTIVE
Customer Service Email: [email protected]

1. Standard Shipping Rates

Our standard shipping structure is:

• Orders of US$10.00 or more: Free shipping.

• Orders below US$10.00: US$5.99 shipping.

The applicable shipping charge will be displayed during checkout before you submit your order. Unless otherwise stated, the threshold is calculated using the merchandise subtotal after discounts and before shipping and taxes.

If a special offer, destination restriction, or product-specific shipping condition applies, the relevant information should be displayed before purchase. We do not intend to add undisclosed delivery or handling charges after an order has been placed.

The free-shipping offer applies to eligible orders under the standard terms shown at checkout. If a promotion has additional conditions, please review those conditions before submitting your order.

2. Order Processing Time

After an order is placed, we review the transaction and prepare the selected items for dispatch.

Our target is to process most orders within 1–3 business days. Business days generally exclude Saturdays, Sundays, and public holidays in the relevant processing location. This is a processing target, not a guarantee, and does not include the carrier's transit time.

Processing may take longer when an order requires additional verification, an item is temporarily unavailable, a product is made to order, or a high-volume period affects fulfilment.

If a significant delay becomes apparent, we will make reasonable efforts to provide relevant information. An order confirmation email indicates that we have received your order; it does not necessarily mean that the package has been dispatched.

3. Delivery Estimates

The time required for delivery depends on the destination, carrier, selected shipping service, product availability, and other conditions.

Where an estimated delivery date or timeframe is shown at checkout, in an order confirmation, or in a shipping notification, please use that information as the applicable estimate. Unless expressly stated otherwise, delivery estimates are not guaranteed arrival dates.

Delivery can be affected by severe weather, public holidays, transport disruptions, customs processing where relevant, incorrect address details, or events beyond our reasonable control.

We will meet any delivery commitment that applies to your order and comply with the Australian Consumer Law and other relevant requirements. If no delivery timeframe has been agreed, goods must be supplied within the period required by applicable law.

4. Shipping Destinations

Available shipping destinations are determined by the options displayed at checkout. Please confirm that your address is supported before placing an order.

If we are unable to fulfil an order to your destination, we will contact you where reasonably possible and explain the available options. If the order cannot be supplied, any cancellation or refund will be handled in accordance with applicable law.

For international orders, where offered, delivery may be affected by customs procedures, import restrictions, duties, taxes, or local carrier practices. Any relevant information or responsibilities should be disclosed before purchase where required.

We do not guarantee international delivery to a destination unless that destination is available through the ordering process.

5. Accurate Delivery Information

Please provide a complete and accurate delivery address, including street number, street name, suburb or town, state or territory, postcode, country, unit number, and any additional details required by the carrier.

Before submitting your order, review your address and contact details carefully. If you discover an error, email [email protected] as soon as possible with your order number and corrected information.

We will try to correct an address before dispatch, but a change cannot be guaranteed once a package has been packed or handed to the carrier.

If a parcel is returned because an address is incorrect or delivery cannot be completed, contact us to discuss available options. Any reshipping charge will be explained and applied only where permitted by the disclosed terms and applicable law.

6. Packaging and Product Protection

Wallpaper, wallcovering fabric, and decorative wall art can be vulnerable to creasing, crushing, moisture, or handling damage. We aim to use packaging appropriate to the product and shipping method.

Customers should inspect their delivery when reasonably possible and retain the packaging if a problem is identified. For wallpaper, check the product label and visible condition before cutting or installation. For wallcovering fabric, check the visible material before cutting or sewing. For wall art, inspect the print, frame if applicable, and protective packaging before mounting.

These inspection recommendations are practical precautions and do not reduce any legal rights that may apply to a damaged or defective product.

7. Tracking Information

Where tracking is available, we may send a tracking number or link to the email address provided at checkout.

Tracking information may not update immediately after a shipping label is created. Carriers may need time to scan a parcel into their network, and subsequent updates depend on the carrier's systems.

If your tracking information appears stalled or inconsistent with the expected delivery timeframe, please contact us with your order number and tracking details. We will review the available information and explain the next steps.

8. Delayed Shipments

We understand that a delayed delivery can interrupt a decorating schedule, particularly when wallpaper or wallcovering fabric is needed for a planned renovation.

If your order has not arrived within the stated estimate, check the tracking information first and then contact us if the delay remains unresolved.

Please include:

• Your order number.

• The email address used at checkout.

• Your delivery postcode and country.

• The tracking number, if provided.

• A short description of the delay or concern.

We will review the order and, where appropriate, make enquiries with the carrier or fulfilment provider. If an order cannot be shipped within the agreed or legally required timeframe, we will provide the notice and cancellation or refund options required by applicable law.

9. Missing or Misdelivered Parcels

If tracking indicates that a parcel has been delivered but you have not received it, check the delivery location, reception area, mailbox, household members, or other usual delivery points, where applicable. You may also contact the carrier using the tracking details.

If the parcel remains missing, email us so we can review the shipment. We may need to obtain carrier information or verify the delivery details before determining an appropriate resolution.

A tracking status alone will not be treated as a reason to disregard a valid consumer claim. We will assess the facts and applicable legal obligations, including any rights relating to non-delivery.

10. Damaged Parcels or Incorrect Products

If your order arrives with damaged packaging, crushed wallpaper rolls, torn wallcovering fabric, damaged wall art, missing items, or products that differ from your order, contact us as soon as reasonably possible.

Please include the order number and photographs of the outer packaging, shipping label, affected product, and any visible damage where practical. Keep the packaging and affected items until the issue has been reviewed.

Where possible, pause installation or further cutting of affected materials while we assess the problem. This helps us understand the issue and avoid unnecessary work, but it does not determine or limit your legal rights.

Depending on the circumstances, a replacement, refund, or other remedy may be appropriate under the Australian Consumer Law or our published policies.

11. Delivery Attempts and Returned Parcels

Carriers may make one or more delivery attempts or require collection from a nominated location. Please follow the instructions provided in the carrier's notice.

If a package is returned to us because delivery could not be completed or the parcel was not collected, contact us to discuss whether reshipment or another solution is available. Any additional costs will be assessed under the terms disclosed to you and applicable law.

We will not use an unclaimed-parcel provision to remove a remedy that is legally available to a customer.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us promptly. We will try to make the requested change before dispatch, but we cannot guarantee that an order can be stopped after fulfilment begins.

If the order has already shipped, our Return and Refund Policy may apply after delivery. Any applicable statutory right to cancel or obtain a refund remains unaffected.

13. Events Beyond Our Control

Extreme weather, natural disasters, carrier disruptions, public emergencies, transport interruptions, customs delays, and other circumstances outside our reasonable control may affect delivery.

We will make reasonable efforts to communicate material delays and work toward a practical solution. This section does not remove any obligation that applicable law requires us to fulfil.

14. Applicable Law

This Shipping Policy is intended to operate consistently with the Australian Consumer Law, the Competition and Consumer Act 2010 (Cth), and applicable Victorian law.

Where a mandatory legal requirement conflicts with a provision of this policy, the legal requirement will prevail.

15. Contact Information

For shipping questions, address corrections, tracking assistance, and delivery concerns, contact:

HLS AUTOMOTIVE — Origin Shine Studio
11 Dunoon St
Colac VIC 3250
Australia

Email: [email protected]
Contact Person: Shane Duckwitz
Website: https://www.originshinestudio.beauty/