Widerrufsrecht
Website: https://www.originshinestudio.beauty/
Business Name: HLS AUTOMOTIVE
Customer Service Email: [email protected]
1. Our Approach to Returns and Customer Satisfaction
At Origin Shine Studio, we believe that walls help define the atmosphere of a home. A carefully chosen wallpaper pattern, a decorative wall print, or a textured wallcovering can transform a room from an ordinary space into something personal and welcoming. We want customers to feel confident about their selections and to receive products that correspond to the descriptions provided on our website.
If an item does not meet your expectations, arrives damaged, is missing from your order, or differs materially from what you purchased, please contact us. This policy explains our voluntary change-of-mind return arrangements, the process for reporting product problems, and the way eligible refunds are handled.
Nothing in this policy excludes, restricts, or modifies a right or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or other applicable law.
2. Voluntary Change-of-Mind Returns
We offer a voluntary return window of 30 calendar days from the date of delivery for eligible products that qualify for a change-of-mind return.
To be considered for a standard return, an item should meet these conditions:
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It is unused, uninstalled, unwashed, and in its original condition.
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It has not been cut, trimmed, pasted, applied to a wall, altered, or otherwise modified after delivery.
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It is returned with its original packaging, labels, instructions, and included components where reasonably available.
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You provide an order number, purchase confirmation, or other reasonable proof of purchase.
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You contact our customer service team within the return period and follow the return instructions provided.
Wallpaper, wallcovering fabric, and decorative wall art may be affected by installation, cutting, adhesive, moisture, handling, or mounting. For this reason, please inspect your order before opening sealed rolls or packages, cutting materials, applying paste, mounting artwork, or beginning installation.
The 30-day window is a voluntary store offer. It does not replace or limit your statutory rights when a product fails to meet a consumer guarantee.
3. Items That May Not Qualify for a Change-of-Mind Return
Where permitted by law, we may decline a standard change-of-mind return for products that have been used, installed, altered, or made unsuitable for resale. Examples include:
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Wallpaper that has been cut to size, pasted, installed, or removed from a wall.
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Wallcovering fabric that has been cut, sewn, washed, glued, or otherwise modified.
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Decorative wall art that has been mounted, altered, or damaged after delivery.
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Custom-sized, made-to-order, or personalised products, where the exclusion is lawful and was appropriately disclosed before purchase.
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Products returned without essential parts or in a materially different condition from the condition in which they were delivered.
These restrictions concern ordinary change-of-mind returns only. They do not automatically exclude a refund, replacement, repair, or other remedy where a product is defective, damaged in transit, materially misdescribed, or otherwise covered by the Australian Consumer Law.
Sale items and discounted products remain subject to applicable consumer guarantees. Any additional change-of-mind restrictions for a promotion must be clearly disclosed before purchase and cannot remove statutory rights.
4. How to Request a Return
To start a return, email [email protected] with the subject line “Return Request.”
Please include:
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Your name and order number.
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The product name and quantity you wish to return.
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The reason for the return.
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Whether the product packaging has been opened.
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Photographs, where useful to explain the item's condition or a reported issue.
For wallpaper and wallcovering fabric, please tell us whether any material has been cut, pasted, washed, installed, or otherwise altered. For decorative wall art, please explain whether the packaging or artwork has sustained damage.
We aim to respond to ordinary return requests within 2–3 business days. This is a service target rather than a guarantee. If the request is approved, we will provide instructions about packaging, the return address, and any applicable shipping arrangements.
Please do not send a return before receiving instructions from our team. This helps ensure that your parcel can be identified and assessed correctly.
5. Return Shipping Costs
For an approved change-of-mind return, the customer is generally responsible for the cost of sending the product back to us, unless we state otherwise or applicable law requires a different arrangement. Any applicable return shipping condition will be explained when the return is authorised.
If a product arrives damaged, defective, incomplete, or materially different from its description, contact us before paying to return it. We will assess the issue and explain the appropriate next step. Depending on the circumstances and applicable law, this may include a prepaid return label, collection arrangement, replacement, refund, or another remedy.
Please use suitable packaging to protect rolls, fabric, framed or unframed wall art, and other delicate items. We recommend a tracked delivery service and that you retain the tracking number and postage receipt until the return is resolved.
We cannot guarantee the arrival of a return parcel that is lost in transit before reaching our designated return location. This does not remove any remedy available under applicable law.
6. Damaged, Defective, or Incorrect Products
We understand that a damaged print, a crushed wallpaper roll, a fabric defect, or an incorrect pattern can disrupt a decorating project. If you discover a problem with your order, contact us as soon as reasonably possible.
Please provide your order number, a description of the problem, and photographs where practical. For a wallpaper or wallcovering concern, photographs of the product label, roll or fabric, visible defect, and packaging may help us assess the issue. For wall art, photographs of the affected area and outer packaging can also be useful.
Where possible, pause installation until the issue has been reviewed. If a visible defect is discovered after installation has begun, stop further installation and contact us with the details. This may help establish the nature and extent of the problem, but it does not automatically determine whether a statutory remedy is available.
Depending on the facts and applicable law, an appropriate remedy may include:
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A refund.
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A replacement product.
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Repair, where appropriate.
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A partial refund or other agreed resolution where legally suitable.
We will assess each report on its merits and will not rely on this policy to deny a remedy that the Australian Consumer Law requires.
7. Refund Assessment and Processing
For an authorised standard return, we will inspect the returned item after it reaches us. We aim to complete the inspection within 5 business days of receipt, although delivery delays or complex cases may take longer.
If a refund is approved, we generally aim to submit it to the original payment method within 7 business days after approval, subject to any shorter period required by law. Your bank, card issuer, or payment service may take additional time to display the credit.
The date we initiate a refund may therefore differ from the date it appears in your account. If the original payment method is no longer available, contact us so we can discuss a lawful alternative.
We will not substitute store credit for a refund where the law requires another remedy. Any refund required by a statutory consumer guarantee will be handled in accordance with the applicable legal requirements rather than solely by our voluntary return schedule.
8. Original Shipping Charges and Partial Refunds
For a standard change-of-mind return, the original shipping charge, if any, is generally not refundable unless otherwise stated or required by law. This does not affect a customer's statutory rights when a product fails to meet a consumer guarantee.
For orders below US$10, our standard shipping charge is US$5.99. Orders of US$10 or more qualify for free shipping under the standard shipping terms. These delivery charges are separate from any return shipping cost and will be assessed according to the circumstances of the transaction.
We will not impose an undisclosed restocking fee. Any proposed adjustment to a refund must have a lawful basis and be explained to the customer.
9. Exchanges and Replacements
If you would prefer a different wallpaper pattern, wall art design, or wallcovering fabric, contact us to ask whether an exchange is available. Exchanges depend on product availability, the condition of the returned item, and the terms disclosed at purchase.
If the requested replacement is unavailable, we may discuss another suitable option or a refund where appropriate. For a defective or incorrectly supplied product, the available remedy will depend on the circumstances and applicable consumer law.
10. Order Cancellations
If you need to cancel an order, email us as soon as possible and include your order number. We will try to stop processing or dispatch where reasonably possible, but cancellation may not be available once an order has been packed, customised, or handed to the carrier.
If the order has already shipped, our return procedure may apply after delivery. Any statutory cancellation or refund right that applies to your purchase remains unaffected.
11. Australian Consumer Law and Victoria
Origin Shine Studio aims to handle returns and refunds in a manner consistent with the Australian Consumer Law, which forms part of the Competition and Consumer Act 2010 (Cth), and applicable Victorian laws.
Consumer guarantees may provide rights to a repair, replacement, refund, or other remedy depending on the type and seriousness of a product problem. These rights are separate from any voluntary change-of-mind return arrangement offered by our store.
A customer is not automatically entitled to a refund simply because they change their mind, but any change-of-mind policy we publish will be honoured according to its terms. Conversely, a standard return window or a product's installation status will not automatically remove a remedy where a consumer guarantee applies.
12. Contact Information
For returns, refunds, exchanges, and product concerns, contact:
HLS AUTOMOTIVE — Origin Shine Studio
11 Dunoon St
Colac VIC 3250
Australia
Email: [email protected]
Contact Person: Shane Duckwitz
Website: https://www.originshinestudio.beauty/
Please include your order number and a clear description of your concern so we can review your request efficiently.