Datenschutzerklärung

1. Introduction

Origin Shine Studio, operated by HLS AUTOMOTIVE (“Origin Shine Studio,” “we,” “us,” or “our”), respects the privacy of visitors and customers who use https://www.originshinestudio.beauty/.

Whether you browse wallpaper designs, compare decorative wall art, purchase wallcovering fabric, request delivery assistance, or contact us about a return, we aim to handle your personal information responsibly and transparently.

This Privacy Policy describes the categories of information we may collect, how we may use and disclose that information, the steps we may take to protect it, and the choices that may be available to you. Our actual practices depend on the website features, payment services, shipping arrangements, and other technologies we use.

2. Information We May Collect

The information collected depends on how you interact with our store.

A. Information You Provide

When you place an order or contact us, you may provide:

• Your name and email address.

• Billing and delivery addresses.

• Order number, product selections, and purchase history.

• Information needed to process a return, refund, replacement, or delivery inquiry.

• Messages and attachments you voluntarily send to our customer service team.

• Other information you choose to provide through an available website form.

We ask customers to provide accurate information so that orders can be processed and delivered correctly. Please do not send passwords, complete payment card details, or unnecessary sensitive documents through ordinary email.

B. Payment and Transaction Information

When you purchase wallpaper, decorative wall art, or wallcovering fabric, payment information may be processed through the payment methods offered at checkout.

Depending on the payment service, transaction records may include payment status, transaction identifiers, billing information, and information needed for fraud prevention. Payment card details may be handled directly by a payment processor rather than stored by us, depending on our technical configuration.

The privacy and security practices of a payment provider may also apply to the information it processes. Customers should review the provider's relevant terms and privacy information where appropriate.

C. Technical and Website Information

When you visit our website, our hosting platform or other enabled technologies may collect technical information such as:

• IP address and approximate location derived from network information.

• Browser type and operating system.

• Device type and screen settings.

• Pages viewed and interactions with website features.

• Visit timestamps and referring pages.

• Cookie identifiers and similar technical data, where used.

• Diagnostic information relating to errors, performance, or security.

We may use this information to keep the website working, troubleshoot technical issues, understand general visitor activity, and protect against suspicious or unauthorised use.

3. How We Use Personal Information

Depending on the services we operate, we may use personal information for the following purposes.

Order management: To confirm purchases, process transactions, prepare products for dispatch, arrange delivery, and send order-related communications.

Customer service: To answer questions about wallpaper patterns, decorative wall art, fabric specifications, product availability, and other store matters.

Returns and refunds: To verify purchase details, assess product complaints, coordinate returns, and process eligible refunds or replacements.

Delivery coordination: To provide necessary information to carriers or fulfilment providers so that parcels can reach the intended address.

Website administration: To maintain the website, diagnose errors, improve navigation, and assess the usefulness of product information.

Security and fraud prevention: To investigate suspicious transactions, protect accounts and systems, and address unauthorised activity.

Legal and regulatory purposes: To maintain transaction records, respond to lawful requests, manage disputes, and comply with applicable obligations.

Marketing: If promotional communications are offered, we may use contact details for those communications where permitted by law and subject to applicable consent and opt-out requirements.

We aim to use personal information for purposes that are reasonably connected to the reason it was collected or otherwise permitted by law.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functions, remember shopping-cart information, maintain sessions, measure website performance, or understand how visitors use the store.

The technologies in use depend on the website platform and services enabled. Some cookies may be required for the website or checkout to function properly. Analytics or advertising technologies, if installed, may operate under additional settings or notices.

You may be able to manage cookies through your browser settings or a privacy interface on the website, if available. Disabling certain cookies may affect shopping-cart features, checkout, or other website functions.

We will not claim that a particular tracking technology is absent or disabled unless our actual website configuration supports that statement.

5. How Information May Be Shared

We do not generally sell personal information to third parties for money. We may share limited information where reasonably necessary for legitimate business operations or where permitted or required by law.

Payment providers: Relevant transaction information may be provided to the payment service used at checkout.

Shipping and fulfilment providers: Your name, address, contact details, and delivery information may be shared with carriers or fulfilment partners to process and deliver an order.

Website and technology providers: Hosting, maintenance, security, and other technical providers may process information while providing services to us.

Professional advisers: Accountants, legal advisers, auditors, or other professional service providers may receive information when necessary for their work.

Legal and security purposes: Information may be disclosed in response to a lawful request or when reasonably necessary to investigate fraud, protect rights, or address a security concern.

Business transactions: If our business undergoes a sale, merger, restructuring, or transfer of assets, relevant records may be considered as part of that transaction, subject to applicable law.

With your direction: We may share information when you request or authorise a particular disclosure.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

6. Overseas Disclosure and Service Providers

Some service providers may store or process information outside Victoria or Australia. Whether this occurs depends on the providers and systems used by our business.

Where applicable privacy law governs an overseas disclosure, we will take the steps required by that law. Customers should understand that information handled by an overseas provider may also be subject to the laws of the jurisdiction in which that provider operates.

We do not promise that all information is stored exclusively in Australia unless that is confirmed by our actual service arrangements.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and compliance with legal obligations.

Retention periods may differ by record type. A purchase record may need to be retained longer than a routine question about a product. When information is no longer reasonably required, we may delete it, de-identify it, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.

A request to delete information may be subject to lawful retention requirements or the need to preserve records relating to a dispute or legal claim.

8. Information Security

We aim to use reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Depending on our systems, these measures may include access restrictions, account permissions, secure transmission methods, and monitoring for suspicious activity.

No electronic system or internet transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security. Customers should protect their own devices and email accounts and avoid sending unnecessary sensitive information through unsecured channels.

If a data breach occurs, we will respond in accordance with the legal requirements that apply to our business and the circumstances of the incident.

9. Access, Correction, and Privacy Requests

Depending on applicable law and our obligations, you may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

You may also ask questions about how your information is used, raise a concern about a privacy practice, or request that we review a particular record.

Please email [email protected] and explain your request. We may need to verify your identity before providing access or making a change. We will respond in accordance with the requirements that apply to the request.

Where we are legally entitled to decline or limit a request, we will consider the circumstances and explain the outcome where required.

10. Marketing Communications

If we send promotional emails, you may use the unsubscribe instructions provided in the message, where available. We will handle opt-out requests in accordance with applicable law.

Order confirmations, shipping notifications, and essential service communications are different from promotional messages and may still be necessary to complete or administer a purchase.

We will not describe a newsletter, advertising programme, or marketing database as active unless that feature is actually used.

11. Children's Privacy

Our website is intended for general retail shopping and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us. We will review the concern and take reasonable action where appropriate and legally required.

12. Third-Party Websites

Our website may include links to payment services, delivery tracking pages, or other external websites. Those third parties operate independently and may have their own privacy policies and data-handling practices.

We do not control every aspect of an external website. Before submitting information to a third party, we encourage you to review its privacy information and understand how your data may be used.

13. Australian Privacy Law

The Privacy Act 1988 (Cth) and Australian Privacy Principles may apply depending on the nature of our business and the relevant circumstances. Not every Australian small business is covered by the Privacy Act, and coverage can depend on factors including turnover and specified exceptions. We aim to handle information responsibly regardless of whether a particular statutory obligation applies.

Where the Privacy Act applies, we will handle relevant information in accordance with our applicable obligations. Other laws may also govern data security, electronic marketing, consumer protection, or personal information in particular circumstances.

14. Changes to This Privacy Policy

We may update this policy when our website, service providers, business practices, or legal obligations change. The updated version will be published on this page with a revised effective date.

Where a change requires notice or consent under applicable law, we will follow the relevant requirements.

15. Contact Us

For privacy questions, access or correction requests, or concerns about personal information, contact:

HLS AUTOMOTIVE — Origin Shine Studio
11 Dunoon St
Colac VIC 3250
Australia

Email: [email protected]
Contact Person: Shane Duckwitz
Website: https://www.originshinestudio.beauty/