Kontaktinformationen

1. Welcome to Origin Shine Studio

At Origin Shine Studio, we understand that choosing wall décor involves more than selecting a pattern or colour. Wallpaper, decorative wall art, and wallcovering fabric help establish the character of a space, and customers may need additional information before committing to a decorating project.

Whether you have a question about a product description, need help with an order, want to check a delivery update, or need to report a damaged item, we welcome your enquiry. Our goal is to provide clear information and help customers understand the appropriate next step.

2. Business and Website Details

Business Name: HLS AUTOMOTIVE
Store Name: Origin Shine Studio
Website: https://www.originshinestudio.beauty/

Business Address:
11 Dunoon St
Colac VIC 3250
Australia

Return Address:
11 Dunoon St
Colac VIC 3250
Australia

Customer Service Email: [email protected]
Contact Person: Shane Duckwitz

For customer service and written enquiries, please use the email address above. If you need to return a product, contact us before sending a parcel so that we can provide the applicable instructions and help identify your order.

3. Product Information and Selection Assistance

If you have a question about wallpaper, decorative wall art, or wallcovering fabric, please include the product name or a link to the relevant listing.

You may contact us to ask about information shown on a product page, including dimensions, pattern details, listed materials, available options, packaging, and supplied installation guidance.

If you are preparing for a renovation, it may be useful to confirm measurements, pattern repeats, material suitability, and the quantity required before placing an order. Please provide the specific product details so we can address your question as accurately as possible.

We will respond based on the product information available to us. If a feature is not specified on the product page, we will not assume that the item has that feature.

4. Order and Payment Enquiries

For questions about an order confirmation, payment status, duplicate order, incorrect product selection, or delivery address, email [email protected].

To help us locate your order, please include:

• Your order number.

• The email address used during checkout.

• The date of purchase, if known.

• A short explanation of the issue.

Please do not send your password, full payment card number, card security code, or banking login information by ordinary email. If additional verification is needed, we will explain an appropriate way to proceed.

5. Shipping and Tracking Assistance

If you need assistance with a tracking number, a delayed parcel, a delivery address correction, or a missing shipment, please contact us with the relevant order details.

If the carrier reports delivery but the parcel cannot be located, checking the usual delivery area or contacting the carrier may help clarify the situation. If the issue remains unresolved, contact us so we can review the available information and explain the next steps.

Shipping investigations may require carrier records or additional details. We will assess each matter individually and follow the applicable shipping terms and consumer-protection requirements.

6. Returns, Refunds, and Damaged Products

For return requests, refunds, exchanges, or reports of damaged or incorrect products, use the subject line “Return or Refund Request.”

Please include your order number, the product name, a description of the problem, and photographs where practical.

For wallpaper or wallcovering fabric, please tell us whether the material has been cut, pasted, washed, or installed. For wall art, please describe any damage to the print, frame, or packaging. This information helps us understand the condition of the product and determine the appropriate next step.

Please wait for return instructions before sending a product back. Our Return and Refund Policy explains the voluntary return period, conditions, shipping arrangements, and refund procedure. Statutory rights under Australian law remain unaffected.

7. Privacy and Personal Information

For questions about personal information, access or correction requests, cookies, or other privacy matters, email [email protected] with the subject line “Privacy Enquiry.”

Please explain the information or practice you are asking about. We may need to verify your identity or connection to an order before providing access to or changing personal information.

For your security, do not send unnecessary identity documents, passwords, or payment credentials through ordinary email.

8. Policy and Legal Enquiries

Customers may contact us to ask questions about our Return and Refund Policy, Privacy Policy, Terms of Service, Shipping Policy, or Legal Notice.

If your enquiry concerns a particular purchase, please include the order number and the relevant policy section where possible. This helps us understand the issue and provide a focused response.

We will review enquiries in good faith and handle them in accordance with our published policies and applicable law.

9. Expected Response Time

We aim to respond to ordinary customer service enquiries within 2–3 business days. Response times may vary during high-volume periods, public holidays, technical disruptions, or investigations that require additional information.

This timeframe is a service target rather than a guarantee. Where a request is subject to a mandatory legal deadline, the applicable legal timeframe will take priority.

10. Written Correspondence and Returns

Please use the contact email for routine customer support and written correspondence relating to your purchase.

The return address is:

HLS AUTOMOTIVE — Origin Shine Studio
11 Dunoon St
Colac VIC 3250
Australia

Please contact us before mailing a return. We may need to confirm the applicable return method, identify the item, or explain the packaging requirements for wallpaper rolls, wallcovering fabric, or decorative wall art.

11. Contact Summary

Origin Shine Studio
Operated by HLS AUTOMOTIVE
11 Dunoon St, Colac VIC 3250, Australia

Email: [email protected]
Contact Person: Shane Duckwitz
Website: https://www.originshinestudio.beauty/

Thank you for visiting Origin Shine Studio. We appreciate your interest in our products and welcome the opportunity to assist with your order or product enquiry.